About Consideration/Restriction/Prohibition


When using the FUJITSU Cloud IaaS Trusted Public S5 some limitations and considerations apply:
Please make sure you have read and accepted the following points before you apply for a service.

Warnings

Network

- Please do not disable a virtual machines network adapter or change the IP Address. This will prevent communication with the server.
- Always make sure a backup of the server is performed before making any changes to the Firewall or IP Table as this can cause communication with the server to be lost. If this occurs, restore the server from the backup.
- Be careful when trying to create a Virtual Private Network(VPN) between the virtual server and a remote destination as there is a chance that Network IP address duplication could occur which will prevent communication to the server.
To prevent the possibility of network IP address duplication, please take care when defining the network IP address range to be used within the FUJITSU Cloud IaaS Trusted Public S5 environment.

SSL-VPN connection function console

- If you are using a proxy to access the internet and the SSL-VPN fails to connect to the console, please exclude the following URLs in your proxy settings.
• https://80.70.165.14/*
• https://80.70.165.22/*

Restrictions

There are certain restrictions that apply to the trial period. Please refer to the trial agreement for further information.

Virtual Machine related

- Notice on support for additional disks.
TPS5 offers the creation and attachment to VMs of additional disks with a capacity of up to 10TB. However, the support and compatibility of some images is limited below 10TB.

System images based on the below operating systems have a compatibility limit of 2TB per additional disk, independent of file systems such as GPT. In the case that over 2TB additional disk is required, new PV driver needs to be replaced. Please refter to "PV driver install guide" on Manual page for more details. (The new PV driver is also downloadable from Manual page.)
• Windows Server 2008 SE/EE R2 SP1 64bit
• Windows Server 2008 SE/EE R2 64bit
• Windows Server 2008 SE 32bit
• Windows Server 2003 SE/EE R2 SP2 32bit

System images based on the below operating systems have a support service restriction of 8TB for additional disks. Disks larger than this size can be connected, but support service is not offered for their use together with these images.
• RedHat Enterprise Linux 5.x 32bit/64bit

Notes

Virtual Machine related

- The CPU resources assigned to the virtual machine differ from the CPU specs that are displayed.
CPU Specs relate to the actual CPU on the host system. Please use the System Manager in MyProtal to check allocated CPU resources
- When using sar command on CentOS, the “%steal” value seems to show a disproportionately large number.
This is because the system is running in a virtual environment is displayed as such. The allocated CPU resources can be confirmed on the System Manager in MyProtal menu.
- When “force-stopping” a virtual machine using the System Manager, The OS will not shut down normally. Because of this, a Windows virtual machine may display the "shutdown event" tracking dialog screen at the next reboot.
- When starting a virtual machine from System Manager, it will show the state “running”, however the System still needs to boot up.
Please wait a few moments for the OS to finish starting.
- On Windows2003, in the following cases shutting down the virtual machine may not complete successfully (Microsoft published information).
• The screen saver starts.
• Username and password dialog is open
• A program such as Shutdown-Shutdown.exe is implemented as a scheduled task.

Billing Charges

- Billing data is captured based on the virtual machine images deployed, even if the Middleware is used to remove an image after it has been deployed.

SSL-VPN Console connection

- A console connection can only be established via SSL-VPN across the internet.
Because of this an SSL-VPN connection cannot be established from within the Intranet (FENICS VPN connection / internal connection in the Data Centre)
- The SSL-VPN Connection is only to access the network created within the Trusted Public S5 service from your local machine, it is NOT to access the console on the virtual machines.
Because of this neither Single User Mode for Linux nor Windows Start-up menu (such as Directory Services Restore Mode, Safe Mode) is available.
- If the client PC network or the internet connection is heavily loaded, SSL-VPN connection may be disconnected console.
When disconnected, please re-connect to the SSL-VPN console connection.

Networking

- Global IP Addresses that are released may be re-allocated to other systems after certain period of time.
Please remove the IP addresses from DNS records before releasing and make sure not to reference the IP addresses directly.